Like any technology, VOIP does have advantages and disadvantages for the end-user. However, it is worth noting that many of the disadvantages depend on the quality of individual services providers and their network communications systems. First and foremost, VOIP is often more affordable than traditional communications systems. There’s no need for multiple phone lines to be installed in a home or in a business, the service providers can offer phone service over the internet for a much lower price. A single internet connection to a location can provide connectivity for multiple phones.
There is also a cost savings from the lack of hardware investment. Business VOIP solutions enable companies to avoid the cost of buying, and eventually replacing, physical phones by using VOIP software to turn existing computers and mobile devices into softphones. VOIP also solves portability issues for a company while boosting flexibility and accessibility. For example, business call centers can quickly add phone systems and phone service for new users when call volume increases using softphones and dial back use when call volume falls.
From a portability and accessibility standpoint, business VOIP ensures that field and remote workers have access to the same high-quality phone service as those in the office. Using softphone technology, employees remained connected regardless of location. Lastly, VOIP solutions offer integration with other apps that build on basic phone services by providing communications options such as conference calling and video calls.
There are cons to be aware of when shopping for personal or business VOIP phone service. VOIP is power dependent because it uses the internet. With the wrong service provider, voice quality can be a concern, as can bandwidth. Some VOIP services compress the data packets that transmit voice signals from one user to the next. While this can free up internet bandwidth, it can also impact the quality of the calls. Additionally, some service providers don’t offer connectivity for emergency calls, such as 9-1-1 service.
However, solutions such as CompleteCloud Voice eliminate many of these disadvantages. For example, Avatara’s CompleteCloud Voice phone service eliminates static and service degradation to ensure superior call quality.