Tier 1 Support Technician

Company

Avatara was founded to create a game-changing technology platform to solve the problems businesses were experiencing with their traditional IT infrastructure. Since the first delivery of the CompleteCloud Platform, thousands of users from businesses all over the country have experienced the Avatara advantage. Avatara’s unique approach to IT infrastructure frees businesses from the burden of IT and allows them to rethink how they pay for, manage, and support their technology.

Responsibilities

  • Support the IT infrastructure of Avatara CompleteCloud through customer requests for assistance via phone, chat, and text.
  • Provide support via calls/chats from end users for desktop hardware and software, laptops, mobile devices, and office appliances such as printers and wireless access points.
  • Oversee and work in a company-built helpdesk ticketing system, provide rapid, customer-friendly response to the support cases, notating in detail all work and resolution to customer requests.

Skills & Requirements

  • Easy-going personality with great multi-tasking abilities, likes to show initiative, and has dedication to their job.
  • Energetic with amazing customer service skills, team-working skills, and dedicated to problem-solving.
  • An openness to learning new technologies and bringing new ideas to the table.
  • Great written and verbal skills that shine through in communication.
  • Proven ability to balance competing priorities, anticipate executive needs, and adapt to changes in schedule and procedure.
  • Punctuality and reliability are a must.
  • Basic knowledge of Microsoft Windows Operating Systems.

Preferred Qualifications

  • Microsoft Windows Operating Systems–Personal & Server (10, 8.1, 8.0, 7, XP /Server 2008, 2012, & 2016)
  • MS Office (Excel, Outlook, PowerPoint,Word), Adobe Acrobat / Reader, Adobe Creative Cloud Suite, & various other professional tools
  • Active Directory, DNS, DHCP, Group Policy Management, Print Management, Exchange 2010 – 2016

Compensation

  • $35,000 to $40,000 Salary
  • Benefits:
    • Health, Dental, and Vision Insurance
    • Retirement Benefits
    • Paid personal time off
  • Awesome work environment:
    • Casual environment with recreational room and bar!
    • We have employee incentive programs!
    • We have pizza!
  • Avatara is a fast-growing company with lots of opportunity for advancement! We can teach you anything you are willing to learn!

How to Apply

Send your resume and cover letter to careers@avataracloud.com.

Advice

  • Don’t ignore this opportunity! You may be happy where you are, but what if you could be happier?
  • Don’t be scared of change! Don’t worry about what degree you have or current position you hold. We can teach you the technical knowledge you will need.
  • Don’t dress up! We prefer business casual.
  • Don’t study up on algorithms and brain teasers! We spend our days working hard building a product we love for a growing community.