Due to the private nature of a private cloud, support is always just seconds away. As resources are dedicated to a company, whether in person or via a third-party , any issues can be handled and any questions can be answered in a matter of seconds.
Public clouds can lead to long wait times, particularly when issues arise. If a public cloud provider is hacked or experiences an outage, there’s nothing a user can do to remedy the situation. Instead, users are left waiting until service can be restored or a breach can be fixed, creating potentially costly business interruption. Help with application compatibility issues may also be inadequate, as the vast functionality of a public cloud embodies a one-size-fits-all principle. For companies that rely on a certain standard of service, a failure that’s out of a company’s control isn’t an option.
With hosted cloud services from Avatara, help is always at your fingertips. With a more responsive team than big players like Amazon or Google, it’s possible to get the support necessary in a matter of seconds – not hours. In addition, services also come with an added benefit: management consolidation. Instead of struggling to keep track of IT tickets, phone problems, printer issues, web-based email services, internet connectivity outages, or any other tech-related challenges, our team provides seamless capabilities. One single phone number will put you in touch with the resources you need, streamlining your approach to tech support. Disaster recovery is managed as well, ensuring your data will always be safe.
Further, working with a dedicated provider guarantees a level of standardization that’s hard to achieve with a public cloud. When Avatara takes control of your private cloud solutions, we’ll have an intimate knowledge of how your system works, where different items are stored, and how you use your cloud platform. Instead of wasting time troubleshooting, we’ll know just where to start.