Article by Avatara’s CEO, Rob McCormick, originally published in Corporate Counsel (Law.com).
For in-house legal teams not well-versed in technological matters, information technology (IT) can seem like an obscure amalgamation of systems, platforms, applications and networks that are critical to overall success. Many might see workplace culture the same—an essential, albeit opaque, asset often influenced by factors that are hard to understand and track. Interestingly, few seem to associate one with the other.
However, IT shapes human behavior in today’s climate, especially in the workplace. In turn, workforce behavior ultimately determines the effectiveness of IT resources. By viewing IT and behavior separately, leaders make it more difficult to get them in sync, leaving their companies’ infrastructure more vulnerable in the process.
Consider phishing attacks that empower malicious actors to prey on human error to intercept customers’ personal information. According to a Ponemon Institute study, large enterprises experience $15 million in annual losses due to phishing, which translates to roughly $1,500 per employee. That figure has risen significantly in recent years, and it will continue to do so unless leaders reconfigure how their employees interact with technology.
The good news? By complementing IT security with staff education, companies not only strengthen security, but also decrease their liability and susceptibility to the consequences of a cyberattack.