Downtime is detrimental. Especially for businesses who rely on technology for day-to-day operations, every minute of downtime has a cost. System availability metrics offer insight into key areas such as server uptime, connectivity, and support.
Server uptime is the measure of the uninterrupted time that a hosting system experiences. Or, in layman’s terms, it’s the number of hours that a server is working and available—the opposite of downtime. Availability and connectivity may seem like obvious metrics to hold IT teams accountable and ensure the bare minimum (keeping things operational) is being done, but these aren’t reports that every service provider shares. There is power in having the numbers to measure true success.
Another unique piece of this, which CompleteCloud provides, is support metrics. From hold times to support case statistics, the value in having this information is undeniable. It’s a massive advantage when your employees have highly responsive IT support at their fingertips at all times. Quick issue resolution is the antidote to costly downtime—and an indicator of positive IT outcomes.