“Switching to CompleteCloud has completely transformed the security of our network and allocation of internal resources. Instead of data locked in a closet, it is now protected in a secure data center, making it easier to stay in compliance with all of the regulatory guidelines surrounding information security. Internal resources are now focused on oversight instead of the day-to-day support for IT, again ensuring that we stay current on all compliance.” – Jaimie McKeen, AVP Compliance & Project Management
Enhanced Compliance Reporting
Because of CompleteCloud, FortuneBank was more confident than ever in meeting their compliance standards. Now, FortuneBank could pull reports that provide increased visibility into their infrastructure, enabling them to provide greater reporting capabilities than their previous IT environment. These reports cover everything from app infrastructure to security overviews, or any changes made to user profiles.
Revolutionized Disaster Recovery
Each year, FortuneBank ran a disaster recovery scenario that consisted of physically uploading data to offsite servers. These tests were ran to ensure they were well prepared if anything ever happened to their building or data. With their data now housed on servers located in remote data centers, they can simply log in at another location or on their secure mobile connection if disaster ever strikes.
Ease of Integration with Hardware and Software
By moving to CompleteCloud, FortuneBank was able to replace all of their outdated hardware with new Windows virtual desktops. With hardware updated and data moved into their own private cloud environment, system capability and integration with Jack Henry, Calyx, LaserPro, and DepositPro work flawlessly.
Complete and Secure Mobility
On their previous system, FortuneBank was unable to securely work off site and still meet compliance standards. Now that their data is no longer residing locally, users have the ability to work from home with no degradation in performance, while still meeting compliance standards because of Multi-Factor Authentication. CompleteCloud’s mobility set the entire organization up for a successful transition to work from home during the COVID-19 pandemic.
24×7 Support and System Transparency
Before CompleteCloud, FortuneBank was splitting two of their employees’ time to handle the IT support of their 60 employees. When FortuneBank made the switch to CompleteCloud they upgraded to our 24×7 US-based Support. FortuneBank averages about 17 calls a month to our support team with 80% of those calls being answered in under a minute and 90% of those cases being resolved within 10 minutes.
With Avatara’s Customer Portal they get complete transparency into how well their users are being supported. They can see information such as: how many support tickets are submitted, progress on current projects and new orders, and call data.
With FortuneBank’s data centralized in their private cloud environment it took their three independent locations and made them function and work as fluidly as one single location. To enhance their performance and productivity even further, Avatara upgraded their main site to a direct fiber connection and took over managing and paying for their internet bill.