Insight Like Never Before
With My.Avatara you’ll never wonder about how your environment is performing. Immediate insight into support tickets, orders, system performance, and billing, and more.
One of the fears many company leaders have with internal IT teams or transitioning to a 3rd party IT provider is lack of insight into their IT environment. It can feel like there is no way to truly understand what is going on with their IT outside of blindly trusting their team or provider. When we developed CompleteCloud 13 years ago we sought to eliminate that fear and instead empower our customers with complete transparency into their environment.
To accomplish this we built and designed our own custom portal, My.AvataraCloud. My.AvataraCloud provides every bit of insight that businesses want in their IT environment, easily laid out and clearly displayed. Whether you want a quick overview or would rather dive into the details of one specific Order, you can do this with My.AvataraCloud.
When you first log into My.AvataraCloud you land on the Home Page, which provides a high level overview of the last 30 days of calls and Support cases and the last 10 Orders and Projects. From the Home Page you can dive deeper into three different areas of your IT environment:
My.AvataraCloud also plays a critical role in onboarding new customers. When a customer chooses CompleteCloud, My.AvataraCloud scans the existing client architecture and pre-populates what they need to create an initial starting point. This increases the speed at which clients are onboarded and removes human error from having to manually input data. When the initial data is scanned, finalized, and then approved by the client, additional automation begins to build their new infrastructure.
There is no IT provider in the market today that provides the level and depth of visibility and transparency that Avatara offers. You no longer have to guess where Orders are or why your machine is operating slowly. My.AvataraCloud gives you the capabilities to have a complete and holistic view of each aspect of your IT environment.