We know business owners only care about 2 primary aspects when it comes to IT: security of your data and employee productivity. With growing cyber threats, you want to make sure you’re protected and want the reliability and tools in an IT solution that can enable your employees to be as productive as they possibly can each week. Knowing this, we provide complete infrastructure from the data center to what sits on the employee’s desk, an entire productivity suite, robust managed security, and 24x7x365 U.S. based support; everything you need and want to start leveraging technology as a strategic advantage on a simplified, predictable pricing model.
A Revolutionized Approach to Buying, Accessing, and Maintaining Your IT Environment
Never worry again if you have the right infrastructure in place or paying to keep it updated. Brand new servers, LAN equipment, employee desktops, infrastructure and security software, and backups are included, along with covering local internet.
Everything your employees need to ramp up collaboration and stay productive with internal text and video chat, secure sharing, and email archiving and search tools.
Best in class managed security suite including private data center environment, DNS and content filtering, host-based intrusion detection, log archives, 24×7 security operations center, multi-factor authentication, secure email protection, and employee cyber security awareness training.
24x7x365 U.S. based help desk and local onsite support.
AI is a hot technology right now, but let’s talk practically about what our Avatara Intelligence (AvI) is intended to do: Automatically resolve issues without a human but with a human touch, expose business owners to key productivity data of their employees, and seamlessly connect every aspect of a company’s IT environment. Our AvI is constantly developing and improving, and there are two key ways that we are collecting data so our AvI can self-learn and then improve the user experience before they even realize there was an issue:
Our software analyzes each call, text, and chat interaction that a client has with a support agent to identify common issues and then we use that data to build new bots that will proactively eliminate those issues without a customer ever having to pick up the phone and tell us.
There are 8 million lines of code produced a day from our client base that AvI is collecting and reviewing so we can identify areas we can enhance performance and improve productivity. This aggregation of data enables us to create bots to target these issues before a user may ever even experience a problem.
The CompletCloud platform is designed to make our client’s experience with IT a memorable one, not just something they have to deal with to do their job. AvI improves the IT experience.
An employee could be frustrated with an issue but doesn’t know what is going on. Without calling or having a support agent touch anything our AvI will automatically address the issue and reach out to the customer, explain the problem, and ask if they would like our AvI to solve it. This proactive support is like nothing on the market and will radically improve the overall efficiency and experience of you and your team.
While we work with almost any business there are a few industries and types of customers that we simply love to work with and really specialize in. We call them our “3 Cs”.