Platform Navigator

Job Description

Looking for a basic resume builder job? Move along; there’s nothin’ to see here.

Looking for a fulfilling career in the technology industry where you’ll make a real impact on the success of businesses nationwide? We’re so happy you found us!

The Avatara Platform Navigator, also known as an Account Manager, will work with our business partners and customers around the country to maintain great relationships while working hand-in-hand with the operations team to fulfill needs. The perfect person for this position is ready to make great friends with all stakeholders and is comfortable being at the forefront of guiding our team to exceed customer expectations.

Avatara’s Mission

Avatara prides itself on maintaining an extremely high customer retention rate which can be accredited to a great product (the CompleteCloud Platform), as well as maintaining a customer first philosophy and culture. Business owners all over the country rely on Avatara’s Platform Navigators to keep their organizations productive and secure.

Responsibilities

  • Conduct reoccurring status meetings with customers.
  • Manage escalations internally.
  • Manage the communication channel with customers and partners.
  • Educate customers and partners on best use of our product and service, as well as policies and procedures.
  • Assist in new product rollouts.
  • Maintain necessary executive relationships through reoccurring meetings to ensure contract renewals.
  • Participate as part of a migration project team.
  • Occasional travel for migrations and/or customer visits.

Compensation

Compensation

  • Full Time Salary
  • Compensation Based On Experience

Awesome Work Environment

Casual and relaxed environment with recreational room and bar

Benefits

  • Heath, Dental, and Vision insurance
  • Retirement Benefits
  • Paid personal time off

Advancement

Avatara is a fast-growing company with lots of opportunity for advancement

Requirements

  • College Degree required
  • Valid Driver’s License
  • Hours:  Monday – Friday 8 am – 5 pm

To apply, please email careers@avataracloud.com or fill out the form below.

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