At CompleteCloud, it’s our goal to provide fast, informative support assistance when you need it. That’s why we’ve created our U.S. based 24/7/365 support center to provide the needed support that will keep your business applications up, running and profitable – at all hours of the day.
The CompleteCloud support desk gives users access to technical expertise whenever and wherever they require it, working with businesses around the clock and across multiple industries. Our 24/7 support line is more than just a help desk: we do our best to keep you up and running, resolve problems quickly, provide personal attention and give you answers to questions that make you more productive. The CompleteCloud support team has first-hand knowledge of how best to resolve your issues. Not only will we resolve your current issue, but will offer guidance on the best way to prevent the issue from recurring.
As part of our commitment to excellence and customer service, our analysts work around the clock to ensure your systems and applications are available for your users when and where they need them. Contact us as often as you need – there is no per-call fee, even after hours.
Our proactive and accessible approach separates CompleteCloud from any other hosting provider.
- 24/7 help desk
- 90% of issues are handled by tier 1 within 30 minutes
- Only 1% of users submit tickets per day
- Software upgrade and patch management
- New software installs
- Active Monitoring and Management